Acceptable Use Policy

This policy is part of the Customer Terms of Service between Lomatico LLC ("Lomatico") and its customers. It applies to every customer and every person who uses Lomatico under a customer's account. Words defined in the Customer Terms have the same meaning here.

1. Who you contact

1.1 No purchased, rented or borrowed lists. Do not import, message or publish to people whose contact details you bought, rented, borrowed, scraped or otherwise obtained from a source they did not give them to for that purpose.

1.2 No message without consent where consent is required. Send email or text messages only to people from whom you hold the consent the law requires for that message and that channel, and keep evidence of it. A spreadsheet of names is not consent.

1.3 Honour every opt-out. Do not message anyone who has asked you to stop, by any reasonable means, in any channel. Do not try to re-add, re-import or re-contact a person the Service has suppressed.

2. What you send and publish

2.1 No deception. Do not send or publish anything false or misleading, including subject lines, sender names, rates, terms, figures, or the source of a figure.

2.2 No impersonation. Send only under your own name or the name of the Officer the message is for, from an address that belongs to that person. Do not use Lomatico to pretend to be another person, another lender, a government agency, or Lomatico.

2.3 Only where you are licensed. Do not publish a page or send a message that markets mortgage services to consumers in a state where the Officer named on it, and the company, are not licensed.

2.4 No implied decisions. Do not use Lomatico to tell a consumer they are approved, qualified, pre-qualified or eligible, or to promise a rate or term.

2.5 Nothing contingent on referrals. Do not use Lomatico to offer, give or promise anything of value to a real estate agent or other settlement service provider in exchange for, or measured by, referrals of business.

2.6 No unlawful discrimination. Do not use Lomatico to target, exclude or treat consumers differently on any basis prohibited by fair lending or fair housing law.

3. The service itself

3.1 No scraping, reverse engineering or circumvention. Do not scrape, crawl or bulk-extract the Service; decompile, disassemble or reverse engineer it; probe, scan or test its security; or get around any limit, gate, rate limit, approval step or security control.

3.2 No interference. Do not upload malicious code, overload the Service, or interfere with other customers' use of it.

3.3 No reselling. Do not resell, sublicense or provide the Service to anyone outside your company.

3.4 Keep credentials yours. Do not share sign-in credentials between people. Each User has their own account.

4. Enforcement

We may investigate a suspected breach of this policy, remove content, and suspend or end the account involved, as the Customer Terms describe. Where we can, we will tell you first and give you a chance to fix it. Report a breach of this policy to lomaticosupport@gmail.com.